Shipping policy
Shipping Policy
Last updated: August 28, 2026
At AurexSmart, we are committed to delivering your orders safely and as quickly as possible.
1. Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.
Once your order has been dispatched, you will receive tracking information where available.
2. Delivery Time
🇮🇳 India: Estimated delivery within 3–5 business days after dispatch.
🌎 International: Estimated delivery within up to 10 business days after dispatch.
Delivery times may vary depending on your location, courier service, customs clearance, weather conditions, holidays, and other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free-shipping offers will be clearly mentioned on our website or at checkout.
4. Order Tracking
Once your order has been dispatched, tracking details may be sent to your registered email address or phone number.
You can use the tracking information provided to monitor your shipment.
5. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.
6. International Customs & Duties
International orders may be subject to customs duties, taxes, or other charges imposed by the destination country. Any such charges, where applicable, may be the responsibility of the customer.
Customs clearance may also cause additional delivery delays.
7. Delayed or Lost Orders
While we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control.
If your order is significantly delayed or appears to be lost, please contact our customer care team and we will assist you.
8. Damaged Packages
If your package arrives damaged, please contact AurexSmart customer care as soon as possible and provide photographs or video evidence of the package and product.
We will review the issue and, where applicable, arrange a replacement or full refund in accordance with our Return & Refund Policy.
9. Contact Us
For shipping-related questions or assistance with your order:
📞 Customer Care: +65 9798 5680
🕙 Customer Care Hours: 10:00 AM – 9:00 PM (IST)
📅 Available: Monday – Sunday
Thank you for shopping with AurexSmart.