Refund policy

Return & Refund Policy

Last updated: August 28, 2026

At AurexSmart, we want you to be completely satisfied with your purchase. If you receive a defective, damaged, incorrect, or otherwise unsatisfactory product, we offer a return or replacement along with a full refund, subject to the conditions below.

1. Returns & Replacements

You may request a return or replacement if:

- The product is damaged or defective when received.

- You received the wrong product.

- The product is missing parts or accessories.

- The product does not function as described.

- You are otherwise dissatisfied with the product and wish to return it, subject to our return conditions.

2. Return Period

Return or replacement requests must be submitted within 7 days of receiving your order.

To request a return or replacement, please contact us with:

- Your order number

- Your name and contact details

- A description of the issue

- Clear photos or a video showing the product and the problem, where applicable

Our support team will review your request and provide instructions for the return.

3. Full Refund

Once your returned product is received and inspected, we will process your refund if the return is approved.

Approved returns are eligible for a full refund of the amount paid for the product.

Refunds will generally be issued to the original payment method. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

4. Replacement

If you prefer a replacement instead of a refund, we can arrange a replacement for an eligible product, subject to product availability.

If the replacement is unavailable, you will be offered a full refund.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs or a short video to help us verify the issue and process your request quickly.

6. Return Shipping

For products that are defective, damaged, incorrect, or otherwise eligible under this policy, AurexSmart will arrange or reimburse reasonable return shipping costs as applicable.

For other approved returns, return shipping arrangements may depend on the circumstances of the return.

7. Refund Processing

After your return is received and approved, we will initiate the refund.

The time required for the refund to reach your account depends on your original payment method, bank, or payment provider.

8. How to Request a Return or Refund

Please contact AurexSmart customer support with your order details and return request.

Email: [Your customer support email]

Please include “Return/Refund Request – Order #[Order Number]” in the subject line.

We will respond with the next steps.

9. Important Note

Products must be returned in reasonable condition. We reserve the right to review each return request individually and may request evidence of damage, defect, or other issues before approving a refund or replacement.

This policy does not affect any rights you may have under applicable consumer protection laws.

Customer Satisfaction Guarantee

At AurexSmart, your satisfaction is our priority. If there is a genuine issue with your order, we will work with you to provide a replacement or a full refund.

 

Customer Care

For any questions, order assistance, returns, replacements, or refunds, please contact our customer care team:

📞 Customer Care: +65 9798 5680

🕙 Customer Care Hours: 10:00 AM – 9:00 PM (IST)

Address :

📅 Available: Monday – Sunday

We’re happy to assist you with any questions regarding your AurexSmart order.